How Can I Get A Carer’s Leave Certificate Online?

Woman taking care of her grandfather who needs carer's leave

If you are a caregiver for a family member or loved one, it’s important to know your rights and responsibilities when it comes to taking time off work to care for them. In many countries, including Australia, there are laws in place that allow workers to take a leave of absence from their job in order to provide care for an ill family member. This is known as carer’s leave, and in order to take advantage of this benefit, you will need a carer’s leave certificate. In this blog post, we will discuss what a carer’s leave certificate is, how to obtain one online and the steps you can take to ensure a smooth process.

Importance of a Carer’s Certificate

Before we dive into the process of obtaining a carer’s leave certificate online, let’s first understand why it is important. A carer’s leave certificate serves as proof that you are taking time off work to provide care for a family member or loved one. This document is crucial because it protects both you and your employer in case of any legal issues.

Without a carer’s leave certificate, your employer may question the legitimacy of your leave and you may not be entitled to any benefits or protections under the Fair Work Act 2009 It also ensures that your employer is aware of your absence and can make necessary arrangements to cover for your duties during this time.

Eligibility Criteria for Carer’s Leave

All employees except casuals are entitled to paid carer’s leave. An employee can take as much paid sick or carer’s leave as they have accumulated. According to the Australian Fair Work Act 2009, there is no minimum or maximum amount of paid sick or carer’s leave that can be taken at a time.

However, if paid leave runs out, or if an employee is a casual, they can take 2 days of unpaid carer’s leave each time a family member or household member needs care due to illness, injury, or an unexpected emergency.

A member of the employee’s immediate family is defined as:

  • Spouse or former spouse
  • De facto partner or former de facto partner
  • Child
  • Parent
  • Grandparent
  • Grandchild
  • Sibling, or sibling of the employee’s spouse or de facto partner (or former spouse or de facto partner).

This definition includes step-relations (for example, step-parents and step-children) as well as adoptive relations.

A household member is any person who lives with the employee.

Quick Guide to Obtaining a Carer’s Certificate Online

To obtain a carer’s leave certificate online, these are the necessary steps:

Find An Online Service Provider
There are many online service providers that offer carer’s leave certificates. A simple Google search will provide you with a list of options to choose from but ensure you conduct extensive research before choosing a provider.

Provide Necessary Information
Once you have chosen an online service provider, you will be asked to fill out a questionnaire with relevant information about yourself and the person you are caring for. This may include general information such as name, date of birth, and address, as well as specific details about the illness or injury requiring care.

Confirm Payment and Submit
Most online service providers will require payment before issuing a carer’s leave certificate. Once you have confirmed payment, your questionnaire will be reviewed and processed by a medical practitioner or a pharmacist registered with Australian Health Practitioner Regulation Agency (AHPRA).  After the evaluation process, and your application has been approved, you will receive your certificate the same day via email.

Sick Leave vs. Carer’s Leave: What is the Difference?

GP writing Carer's Leave Certificate for patient

Sick leave and carer’s leave are two types of leave available to employees in Australia, but there are significant differences between the two. Sick leave is typically used when an employee needs time off work due to their own illness or injury.

Carer’s leave is used when an employee needs time off to care for a family member or someone they have a close relationship with who is ill or injured. To learn more about carer’s leave, read our most recent article.


Taking care of a family member or loved one is an important responsibility that should not be taken lightly. Knowing your rights and responsibilities when it comes to carer’s leave can help you properly balance your work and caregiving duties. By obtaining a carer’s leave certificate online, you can ensure that your time off is recognised by your employer, making the process easier for both parties.

Frequently Asked Questions

Q: Who can apply for a carer’s leave certificate?
A: If you are 18 years old or older and employed in Australia, you can request a certificate.

Q: How much paid carer’s leave am I entitled to?
A: The amount of paid carer’s leave varies depending on your employment contract and company policies. It is best to check with your employer for more information.

Q: Can I use carer’s leave to care for a friend or neighbour?
A: No, carer’s leave is specifically for caring for immediate family members or household members.

Q: How do I apply for a carer’s leave certificate online?
A: OnCare Health provides a quick and easy process to obtain a carer’s leave certificate online.

Q:  Is there a limit to how many times I can take carer’s leave?
A: An employee is entitled to take all accumulated paid carer’s leave without any specific limits on the duration. In cases where paid leave is exhausted or for casual employees, they can take up to 2 days of unpaid carer’s leave each time a family member requires care due to illness, injury, or an unforeseen emergency.

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