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These Terms of Service (“Terms”, “Terms of Service”) are between you and OnCare Health Pty Ltd (ABN 17 677 270 861).
A reference to (“OnCare”, “we”, “our”, “us”) is a reference to OnCare Health Pty Ltd.
These Terms govern your use of:
Our Privacy Policy explains how we collect, safeguard and disclose information that results from your use of the Website and Services.
Your agreement with us includes these Terms and our Privacy Policy. You acknowledge that you have read and understood these documents and agree to be bound by them.
If you do not agree with (or cannot comply with) these Terms and our Privacy Policy, then you must not use the Website and Services, but please let us know by emailing at support@oncarehealth.com.au so we can try to find a solution.
These Terms apply to all visitors, users and others who wish to access or use the Services.
OnCare is a telehealth service that connects patients with health practitioners to provide the following services:
Leave assessment and included clinical care
The fee for the sick leave service includes assessment and clinical care for the illness described in your application, including an absence from work certificate where professionally appropriate.
Health practitioner’s clinical judgment
You acknowledge and agree that:
Pharmacist-issued certificates
Pharmacists can only issue certificates:
Where a service is provided by a pharmacist, you acknowledge and agree that:
If your request for a service is beyond the scope of practice for a pharmacist, it may be referred to a medical practitioner affiliated with OnCare Health Pty Ltd for consideration. If a medical practitioner is unavailable, you will be informed.
Verification of certificates
Certificates issued through the Website, whether by a pharmacist or a medical practitioner, will include a QR Code. The QR Code can be scanned to verify the status of the certificate.
While every reasonable effort is made to ensure that the QR Code service is available, no warranty is made that the QR Code will be accessible at all times.
Limitations of telehealth services
All services provided by OnCare are telehealth services.
Telehealth services are not appropriate for all kinds of medical care. OnCare does not provide any emergency services. If you have an urgent issue, you should contact an emergency line or your general practitioner.
Without limiting their clinical judgment in any way, a practitioner may refuse to provide you with Services if they assess your condition or request as inappropriate to deliver Services by telehealth.
Service availability
OnCare uses technology and third party service providers to provide the Website and Services.
OnCare does not make any warranty about the availability of any service provided by a third-party, such as networks used to deliver short messaging service messages, emails or one time passwords; payment processors; or videoconferencing/telehealth services.
OnCare does not make any warranty that the Website or Services shall be available at all times.
Payment for the Services is taken in advance. In some cases, additional fees may be payable after a consultation. You will be informed of any additional charges that may apply, and you agree to pay these additional charges.
Refunds are only granted in accordance with clause 4.
If you wish to purchase any Services made available through the Website (“Purchase”), you may be asked to supply certain information relevant to your Purchase including but not limited to, your credit or debit card number, the expiration date of your card, your billing address, and your email address.
You represent and warrant that: (i) you have the legal right to use any card(s) or other payment method(s) in connection with any Purchase; and that (ii) the information you supply to us is true, correct and complete.
We may employ the use of third party services for the purpose of facilitating payment and the completion of Purchases. By submitting your information, you consent to us providing the information to these third parties subject to our Privacy Policy.
We reserve the right to refuse or cancel your booking at any time for any reason including but not limited to: service availability, errors in the description or price of the service, error in your order or other reasons.
We reserve the right to refuse or cancel your booking if fraud or an unauthorised or illegal transaction is suspected.
4.1 This clause 4 applies to the maximum extent permitted by law.
4.2 Refunds shall be at the discretion of OnCare.
4.3 Without limitation, patients are ineligible to request a cancellation or refund for any Services:
4.3.1 Where a health practitioner exercises their clinical judgement in refusing to write a particular prescription, referral or certificate.
4.3.2 Due to Patients’ acts or omissions (e.g. any spelling mistake, provision of incorrect/misleading/outdated personal information, selection of the incorrect certificate service, requesting a certificate on the unintended date due to different time zones in Australia, or by any types of mistake, etc.).
4.3.3 Where Patients decide they no longer want or require a certificate issued by an OnCare health practitioner.
4.3.4 Where Patients’ employers or educational institutions do not accept the certificate issued by a pharmacist. Patients are advised to ask their employer FIRST if a certificate issued by a pharmacist will be satisfactory.
4.3.5 Where there has been a misunderstanding regarding the date on a certificate. The applicable certificate date parameters are disclosed within the relevant application pathway. Certificates are issued for dates determined by the health practitioner in accordance with their professional judgement and applicable legal requirements. By using our service, you acknowledge this policy and waive the right to a refund based on the certificate’s date.
5.1 You are at least 18 years of age.
5.2 You are currently living in Australia and have an Australian residential address.
5.3 You have the legal right, authority and capacity to agree to and abide by these Terms.
5.4 Any information that you provide to us through the Website will be accurate, complete and up-to-date.
We reserve the right to cancel any issued absence from work or medical certificate at our discretion. Cancellations may occur at any stage, including after issuance, if concerns arise regarding the accuracy or integrity of the information provided. This policy ensures that our service remains responsible, transparent, and aligned with professional standards.
Reasons for Cancellation
A certificate may be cancelled for reasons including, but not limited to:
Verification & QR Code Status
If a certificate is cancelled, the QR code will reflect the cancellation status or flag it as potentially invalid when scanned. A notification will also be displayed, directing the user to contact support@oncarehealth.com.au for further assistance. This measure ensures third parties, such as employers, can verify the authenticity of a certificate.
Refund Policy for Cancellations
To protect the integrity of our service and discourage misuse, refunds may not be issued if a certificate is cancelled for reasons including, but not limited to:
Refund eligibility will be determined at our discretion based on the specific circumstances of the cancellation.
Content found on the Website or through the Services are the property of OnCare. You may not distribute, modify, transmit, reuse, download, repost, copy, or use that content, whether in whole or in part, for commercial purposes or for personal gain, without express advance written permission from us.
8.1 In any way that violates any applicable national or international law or regulation.
8.2 For the purpose of exploiting, harming, or attempting to exploit or harm minors in any way by exposing them to inappropriate content or otherwise.
8.3 To transmit, or procure the sending of, any advertising or promotional material, including any “junk mail”, “chain letter,” “spam,” or any other similar solicitation.
8.4 To impersonate or attempt to impersonate OnCare, an OnCare employee/agent, another user, or any other person or entity.
8.5 In any way that infringes upon the rights of others, or in any way is illegal, threatening, fraudulent, or harmful, or in connection with any unlawful, illegal, fraudulent, or harmful purpose or activity.
8.6 To engage in any other conduct that restricts or inhibits anyone’s use or enjoyment of the Website or Services, or which, as determined by us, may harm or offend OnCare or users of the Website or Services or expose them to liability.
Additionally, you agree not to:
8.7 Use the Website or request the Services in any manner that could disable, overburden, damage, or impair the Website or Services or interfere with any other party’s use of those things, including their ability to engage in real time activities.
8.8 Use any robot, spider, crawler, or other automatic device, process, or means to access the Website for any purpose, including monitoring or copying any of the material on the Website.
8.9 Use any manual process to monitor or copy any of the material on the Website or for any other unauthorised purpose without our prior written consent.
8.10 Use any device, software, or routine that interferes with the proper working of the Website or delivery of the Services.
8.11 Introduce any malicious code or code that a person would reasonably expect to be malicious or technologically harmful (including, without limitation viruses, trojan horses, worms, logic bombs).
8.12 Attempt to gain unauthorised access to, interfere with, damage, or disrupt any parts of Website or Services, the server on which the Website is stored or the Services provided, or any server, computer, or database connected to the Website or used to provide the Services.
8.13 employ or authorise a denial-of-service attack or a distributed denial-of-service attack against the Website.
8.14 Take any action that may damage or falsify ratings of OnCare.
8.15 Otherwise attempt to interfere with the proper working of the Website or Services.
We may use third-party Service Providers to monitor and analyse the use of our Services.
The Website and its original content (excluding Content provided by users), features and functionality are and will remain the exclusive property of OnCare and its licensors. The Website is protected by copyright, trademark, and other laws of and foreign countries. Our trademarks may not be used in connection with any product or service without the prior written consent of OnCare.
You may provide us either directly at support@oncarehealth.com.au or via third party sites and tools with information and feedback concerning errors, suggestions for improvements, ideas, problems, complaints, and other matters related to our Services (“Feedback”).
You acknowledge and agree that: (i) you shall not retain, acquire or assert any intellectual property right or other right, title or interest in or to the Feedback; (ii) OnCare may have development ideas similar to the Feedback; (iii) Feedback does not contain confidential information or proprietary information from you or any third party; and (iv) OnCare is not under any obligation of confidentiality with respect to the Feedback.
In the event the transfer of the ownership to the Feedback is not possible due to applicable mandatory laws, you grant OnCare and its affiliates an exclusive, transferable, irrevocable, free-of-charge, sub-licensable, unlimited and perpetual right to use (including copy, modify, create derivative works, publish, distribute and commercialise) Feedback in any manner and for any purpose.
The Website may contain links to third party web sites or services that are not owned or controlled by OnCare.
OnCare has no control over, and assumes no responsibility for the content, privacy policies, or practices of any third party web sites or services. We do not warrant the offerings of any of these entities/individuals or their websites.
You acknowledge and agree that OnCare shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such content, goods or services available on or through any such third party web sites or services.
We strongly advise you to read the terms of service and privacy policies of any third party web sites or services that you visit.
These services are provided by OnCare on an “as is” and “as available” basis. OnCare makes no representations or warranties of any kind, express or implied, as to the operation of their services, or the information, content or materials included therein. you expressly agree that your use of these services, their content, and any services or items obtained from us is at your sole risk.
Neither OnCare nor any person associated with OnCare makes any warranty or representation with respect to the completeness, security, reliability, quality, accuracy, or availability of the services. without limiting the foregoing, neither OnCare nor anyone associated with OnCare represents or warrants that the services, their content, or any services or items obtained through the services will be accurate, reliable, error-free, or uninterrupted, that defects will be corrected, that the services or the server that makes it available are free of viruses or other harmful components or that the services or any services or items obtained through the services will otherwise meet your needs or expectations.
OnCare hereby disclaims all warranties of any kind, whether express or implied, statutory, or otherwise, including but not limited to any warranties of merchantability, non-infringement, and fitness for particular purpose.
The foregoing does not affect any warranties which cannot be excluded or limited under law.
Except as prohibited by law, you will hold us and our officers, directors, employees, and agents harmless for any indirect, punitive, special, incidental, or consequential damage, however it arises (including legal fees and all related costs and expenses of litigation and arbitration, or at trial or on appeal, if any, whether or not litigation or arbitration is instituted), whether in an action of contract, negligence, or other tortious action, or arising out of or in connection with this agreement, including without limitation any claim for personal injury or property damage, arising from this agreement and any violation by you of any federal, state, or local laws, statutes, rules, or regulations, even if OnCare has been previously advised of the possibility of such damage. Except as prohibited by law, if there is liability found on the part of OnCare, it will be limited to the amount paid for the products and/or services, and under no circumstances will there be consequential or punitive damages.
This limitation of liability does not apply to the extent the damage results from the negligence of OnCare or a person for whom OnCare is responsible at law, and only to that extent.
We may terminate or suspend your account and bar access to the Website immediately, without prior notice or liability, under our sole discretion, for any reason whatsoever and without limitation, including but not limited to a breach of Terms.
If you wish to terminate your account, you may simply discontinue using the Website.
All provisions of Terms which by their nature should survive termination shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity and limitations of liability.
These Terms shall be governed and construed in accordance with the laws of Australia, which governing law applies to agreement without regard to its conflict of law provisions.
Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights. If any provision of these Terms is held to be invalid or unenforceable by a court, the remaining provisions of these Terms will remain in effect. These Terms constitute the entire agreement between us regarding our Services and supersede and replace any prior agreements we might have had between us regarding Services.
We reserve the right to vary or withdraw the Services in our sole discretion. The nature of the Services is disclosed when a request for Services is made. If you do not accept the scope of the Services, you agree you will cease using the Website.
We will not be liable if for any reason all or any part of the Website or Services is unavailable at any time or for any period. From time to time, we may restrict access to the whole or part of the Website or services (for example, to perform maintenance).
We may amend Terms at any time by posting the amended terms on this site. It is your responsibility to review these Terms periodically.
Your continued use of the Website or Services following the posting of revised Terms means that you accept and agree to the changes. You are expected to check this page frequently so you are aware of any changes, as they are binding on you.
By continuing to access or use our Website after any revisions become effective, you agree to be bound by the revised terms. If you do not agree to the new terms, you are no longer authorised to use the Website.
No waiver by OnCare of any term or condition set forth in these Terms shall be deemed a further or continuing waiver of such term or condition or a waiver of any other term or condition, and any failure of OnCare to assert a right or provision under Terms shall not constitute a waiver of such right or provision.
If any provision of these Terms is held by a court or other tribunal of competent jurisdiction to be invalid, illegal or unenforceable for any reason, such provision shall be eliminated or limited to the minimum extent such that the remaining provisions of these Terms will continue in full force and effect.
By using Website or any services provided by us, you acknowledge that you have read these terms of service and agree to be bound by them.
Please send your feedback, comments, requests for technical support by
Email: support@oncarehealth.com.au
Last updated on 17 February 2026
