Sick Leave Certificate
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Carer's Leave Certificate
From $12.99
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AHPRA-registered practitioners
Get a carer’s leave certificate online, reviewed by an AHPRA-registered health practitioner, to support your leave when caring for an immediate family or household member.
Certificates issued
50,000+
Across Australia in 2025
A carer’s leave certificate is a document issued by an AHPRA-registered health practitioner. It confirms that an employee needed time off to care for an immediate family or household member due to illness, injury, or an unexpected emergency.
Carer’s leave may be used when you need to care for or support an immediate family or household member who is sick, injured or affected by an unexpected emergency. This can include:
Carer’s leave does not extend to friends, neighbours, or other people you do not live with and who are not covered by the above categories. If the person you are caring for does not meet the Fair Work Act’s definition of an immediate family or household member, a carer’s leave certificate would not be appropriate to request.
An unexpected emergency generally refers to a sudden or unforeseen situation that creates an urgent need for you to provide care or support. It is not limited to illness or injury.
Whether a situation qualifies depends on the circumstances. Relevant factors may include how much notice you had, whether alternative work or care arrangements were available, and the age or independence of the person requiring care.
Not every situation will meet this definition. If you are unsure whether your circumstances qualify, refer to the Fair Work Ombudsman website or check your applicable award or enterprise agreement.
Under the Fair Work Act 2009, an employer can request reasonable evidence to support a carer’s leave claim. This applies even if the absence was for one day or less. The evidence provided must be enough to convince a reasonable person that the employee was entitled to the leave.
Commonly accepted forms of evidence include:
A carer’s leave certificate from an AHPRA-registered health practitioner
A statutory declaration
Your specific workplace award, enterprise agreement, or employment contract may include additional requirements. Some agreements require a certificate from a specific type of health practitioner.
Check your workplace policies before applying for a carer’s leave certificate.
Applying for a carer’s leave certificate takes just a few simple steps.
1
Answer a series of simple questions about yourself, the person you are caring for, your relationship to them, and the reason for the absence. This helps to determine whether a certificate is suitable for your situation.
2
An AHPRA-registered health practitioner reviews every request. No certificate is issued automatically. If the practitioner needs further information, you may be contacted before a decision is made.
3
Once the assessment is complete and your request is approved, a carer’s leave certificate is sent to your email address. Most certificates are issued within minutes of approval. Each certificate includes a QR code for employer verification.
4
If you have questions after receiving your certificate, our support team is here to help. You can reach us at support@oncarehealth.com.au.
A carer’s leave certificate from OnCare Health contains the details used to support your time away from work to care for an immediate family or household member. It includes:
The certificate does not include details of the family or household member’s medical condition. It simply provides confirmation relevant to your carer’s leave. If you would like your employer to receive more information about the reason for your leave, please contact OnCare Health to request a supporting email.
Certificates from OnCare Health are reviewed by AHPRA-registered health practitioners and include the information commonly requested as evidence for carer’s leave. However, acceptance is determined by your employer or workplace policies. OnCare Health cannot guarantee that every employer or HR department will accept a certificate.
Not every situation is suitable for an online carer’s leave certificate. OnCare Health issues certificates only where the information provided is appropriate for the service and supports the stated caregiving circumstances. Eligibility for workplace leave and evidence requirements may also depend on your employment arrangements.
This service may be suitable for:
This service is not suitable for:
If the person in your care is experiencing a medical emergency, call 000 or attend the nearest emergency department immediately.
Carer’s leave and sick leave both come from the same personal leave balance under the NES. Here’s how much carer’s leave you are entitled to:
Personal leave accumulates progressively throughout each year of employment, and unused leave carries over to the following year. When you take paid carer’s leave, it reduces the personal leave balance available to you.
OnCare Health provides a convenient and efficient way for employees to obtain their carer’s leave certificate.
Every carer certificate is assessed by a health practitioner registered with the Australian Health Practitioner Regulation Agency (AHPRA) and aligns with common employer requirements.
Each certificate includes practitioner and leave information commonly used to support a carer’s leave request. Your employer, award or registered agreement may have additional evidence requirements.
Your information is stored on Australian servers and handled in accordance with Australian privacy laws.
$12.99 covers the full practitioner review and certificate. There are no hidden fees, gap payments, or additional charges.
Fully online process
Review by an AHPRA-registered practitioner
Same-day certificate delivery by email, if approved
Secure storage on Australian servers
Follow-up support by email if needed
Self-care guidance
In-person GP visits
Varies; gap fees often $80 to $120 or more
Private telehealth GP consults
Typically $50 – $80
OnCare Health certificate
$12.99 online
OnCare Health provides practitioner-reviewed carer’s leave certificates for eligible Australian workers who need to take time off to care for an immediate family or household member. The process is fully online, with no clinic visit required, and certificates are delivered by email within minutes once approved.
Certificates are issued only following a practitioner assessment and only where the information provided supports an appropriate need for leave under the Fair Work Act 2009.
For more information, read: What You Need to Know About Online Medical Certificates: Are They Legal?
A carer’s leave certificate is evidence that may support an employee’s need to take time away from work to care for an eligible immediate family or household member. OnCare Health carer’s leave certificates are issued following assessment by an AHPRA-registered health practitioner.
Yes. Under the Fair Work Act 2009, an employer can request evidence for any carer’s leave absence, including absences of one day or less. The evidence must be enough to convince a reasonable person that the leave was taken for a legitimate caregiving reason.
No. A carer’s leave certificate documents that you took time off to care for someone else, specifically an immediate family member or household member. A sick leave certificate applies when you are personally unwell.
No. OnCare Health cannot issue certificates for dates that have already passed. This applies to both carer’s leave and sick leave certificates.
Most certificates are issued within minutes of approval. In some cases, processing may take up to three hours. If you have not received your certificate after that time, check your junk or spam folder and contact support@oncarehealth.com.au if needed.
Whether a certificate is accepted will depend on your workplace’s evidence requirements. Some workplace policies, awards or registered agreements may specify the type of evidence required. We recommend checking these requirements before applying, particularly if your workplace requires a certificate from a specific type of health practitioner. If you are unsure whether our certificate will meet the requirements, please contact us before applying.
