Privacy Policy

1. Introduction

Welcome to OnCare Health

This Privacy Policy applies to OnCare Health Pty Ltd (“OnCare”, “us”, “we”, or “our”). 

We operate oncarehealth.com.au (“Website”).

Our Privacy Policy explains how we collect, safeguard and disclose information that results from your use of our Website and any health practitioner services we deliver through our platforms.

We use your data to provide and improve the services we deliver. By using the Website or accessing our services, you agree to the collection and use of information in accordance with this policy. Unless otherwise defined in this Privacy Policy, the terms used in this Privacy Policy have the same meanings as in our Terms and Conditions. 

2. Definitions

SERVICE means any health practitioner services delivered by or on behalf of OnCare Health Pty Ltd, whether accessed through the Website or through third-party platforms used by OnCare.

PERSONAL INFORMATION means data about a living individual who can be identified from that data (or from those and other information either in our possession or likely to come into our possession).

USAGE DATA is data collected automatically either generated by the use of Website or from Website infrastructure itself (for example, the duration of a page visit).

COOKIES are small files stored on your device (computer or mobile device).

THE USER is you, the individual using our Website and any person for whom you are authorised to use the website.

3. Information Collection and Use

We collect several different types of information for various purposes to provide and improve our Website to you, including the use of your data for targeted advertising through Google Customer Match.

4. Types of Information Collected

Personal information

While using our Website, we may ask you to provide us with certain personal information, including your:

  • Email address
  • Name
  • Phone number
  • Address, Country, State, Postal code, City
  • Health information, for the purposes of providing you with services
  • Cookies and Usage Data
  • Credit card or other payment details (through our third party payment processor)
  • Information you provide to us through patient surveys
  • Details of the consultations you have requested/received and any other services or support we have provided to you and/or that you have enquired about, and our response to you
  • Any other personal information requested by us and/or provided by you or a third party
  • Additional personal information that you provide to us, directly or indirectly, through your use of our Website, associated applications and/or accounts from which you permit us to collect information

We collect sensitive personal information – such as health information – when necessary with your consent or as otherwise permitted by applicable law. 

Usage Data

Additionally, we may also collect information that your browser sends whenever you visit our Website or when you access Website by or through any device (“Usage Data”).

This Usage Data may include information such as your computer’s Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Website that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data.

When you access Website with a device, this Usage Data may include information such as the type of device you use, your device unique ID, the IP address of your device, your device operating system, the type of Internet browser you use, unique device identifiers and other diagnostic data.

Advertising Data
If you consent, we may use the personal information collected for creating targeted advertising campaigns through Google Customer Match. This includes securely uploading your data to Google, where it will be processed using encryption methods to ensure your privacy. This data may include email addresses, phone numbers, and other identifying information.

Location Data
We may use and store information about your location if you give us permission to do so (“Location Data”). We use this data to provide features of our Website, to improve and customise our Website.

You can enable or disable location services when you use our Website at any time by way of your device settings.

User Tracking

We use cookies and similar tracking technologies to track the activity on our Website and we hold certain information.

Cookies are files with a small amount of data which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device. 

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Website.

Examples of Cookies we use:

Session Cookies
We use Session Cookies to operate our Website.

Preference Cookies
We use Preference Cookies to remember your preferences and various settings.

Security Cookies
We use Security Cookies for security purposes.

Advertising Cookies
Advertising Cookies are used to serve you with advertisements that may be relevant to you and your interests.

Other user tracking techniques
Other tracking technologies are also used such as beacons, tags and scripts to collect and track information and to improve and analyse our Website.

5. Use of Data

We use the collected data for various purposes:

  1. To provide you with health practitioner services, including storing your information in OnCare’s records and practice systems
  2. To operate, maintain, and improve our Website, including communicating updates where appropriate
  3. To provide customer support
  4. To gather analysis or valuable information so that we can improve our Website
  5. To monitor the usage of our Website
  6. To detect, prevent and address technical issues
  7. To use your information as necessary to process and deliver the Service you requested
  8. To carry out our obligations and enforce our rights arising from any contracts entered into between you and us, including for billing and collection
  9. To send you service-related notices, such as updates about your request, consultation or other interactions with OnCare.
  10. (If you agree) to provide you with news, special offers and general information about other goods, services and events which we offer that are similar to those that you have already purchased or enquired about unless you have opted not to receive such information
  11. In any other way we may describe when you provide the information
  12. For any other purpose with your consent

6. Retention of Data

We will retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your personal information to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.

We will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period, except when this data is used to strengthen the security or to improve the functionality of our Website or services, or we are legally obligated to retain this data for longer time periods.

7. Transfer of Data and Overseas Disclosure

Your information, including personal information, will in most cases be handled and stored in Australia.

In some cases, your information may be transferred to – and maintained on – computers located outside of your state/Territory but still within Australia.

Your information may also be disclosed outside of Australia to our offshore service providers who provide us with business support functions, such as administrative support. If this occurs, these disclosures will only be to the minimum extent necessary for these purposes, and we will take reasonable steps to ensure these providers comply with Australian privacy laws, including the Australian Privacy Principles under the Privacy Act 1988 (Cth). These providers are located in South Korea and Malaysia.

Your consent to this Privacy Policy followed by your submission of such information represents your agreement to the handling of your information in accordance with this Privacy Policy, including any overseas disclosures and including situations where you are located outside Australia and choose to provide information to us.

If you consent to this disclosure, Australian Privacy Principle 8.1 will not apply. This means that OnCare will not be accountable under the Privacy Act if an overseas recipient mishandles your information, and you may not be able to seek redress under the Privacy Act. Overseas recipients may not be subject to privacy laws similar to those in Australia, and foreign laws may compel disclosure of your information.

We will nevertheless take reasonable steps to ensure that your data is treated securely and in accordance with this Privacy Policy.

8. Disclosure of Data

We may disclose your personal information in circumstances required or permitted by law:

  1. Disclosure for Law Enforcement.
    Under certain circumstances, we may be required to disclose your personal information if required to do so by law or in response to valid requests by public authorities.
  2. Business Transaction.
    If we are involved in a merger, acquisition or asset sale, your personal information may be transferred.
  3. Other cases.
    We may disclose your information also:
    1. To health practitioners and institutions to provide you with care.
    2. Through QR codes that verify the status of any health practitioner certificates issued through the Website.
    3. Third party service providers for the purpose of enabling them to provide their services for us, including (without limitation) IT service providers, data storage, web-hosting and server providers, debt collectors, maintenance or problem-solving providers, marketing or advertising providers, professional advisors and payment systems operators
    4. To contractors, service providers, and other third parties we use to support our business
    5. To fulfil the purpose for which you provide it
    6. For any other purpose disclosed by us when you provide the information
    7. Where permitted or required by law
    8. With your consent in any other cases

9. Security of Data

The security of your data is important to us but remember that no method of transmission over the Internet or method of electronic storage is 100% secure. While we take reasonable steps to protect your personal information, we cannot guarantee its absolute security.

10. Service Providers

We may employ third party companies and individuals to facilitate our Website (“Service Providers”), provide the Website on our behalf, provide our services or assist us in analysing how our Website is used.

These third parties have access to your personal information only to perform these tasks on our
behalf and are obligated not to disclose or use it for any other purpose.

11. Behavioural Remarketing

In accordance with law, we may use remarketing services to advertise on third party websites to you after you visited our Website. We and our third-party vendors use cookies to inform, optimise and serve ads based on your past visits to our Website.

12. Payments

We may provide paid products and/or services within Website. In that case, we use third-party services for payment processing (e.g. payment processors). Depending on the service delivered, we use Stripe and Halaxy to process payments.

We will not store or collect your payment card details. That information is provided directly to our third-party payment processors whose use of your personal information is governed by their Privacy Policies.

13. Your rights and controlling your personal information

Please read this Privacy Policy carefully. If you provide personal information to us, you understand we will collect, hold, use and disclose your personal information in accordance with this Privacy Policy. You do not have to provide personal information to us, however, if you do not, we will be unable to provide you with services.

Information from third parties
If we receive personal information about you from a third party, we will protect it as outlined in this Privacy Policy. If you are a third party providing personal information about somebody else, you represent and warrant that you have such person’s consent to provide the personal information to us. Additionally, if you are a third party attempting to verify the authenticity of services provided to an individual or to resolve disputes related to charges, you must ensure that you have the individual’s consent to access their personal information from us. We reserve the right to exercise our discretion in determining the legitimacy of such requests.

Anonymity/pseudonymity
Where practicable we will give you the option of not identifying yourself or using a pseudonym in your dealings with us.

It will usually not be possible to provide you with health practitioner certificate services unless you disclose your identity. Therefore, it will not usually be practicable to provide anonymity/pseudonymity.

Restrict and unsubscribe
If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by contacting us using the details below. You may also unsubscribe from our email database or opt-out of marketing communications by using the opt-out facilities provided in the communication.

Access
You may request details of the personal information that we hold about you. An administrative fee may be payable for the provision of such information.

Correction
If you believe that any information we hold about you is inaccurate, out of date, incomplete, irrelevant or misleading, please contact us using the details below. We will take reasonable steps to correct any information found to be inaccurate, incomplete, misleading or out of date.

Complaints
If you wish to make a complaint about how we have handled your personal information, please contact us using the details below and provide us with full details of the complaint. We will promptly investigate your complaint and aim to respond to you within 1 month of receipt of your complaint, in writing, setting out the outcome of our investigation and the steps we will take to deal with your complaint. You also have the right to contact:

14. Links to Other Sites

Our Website may contain links to other sites that are not operated by us. If you click a third party link, you will be directed to that third party’s site. We strongly advise you to review the Privacy Policy of every site you visit.

We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.

15. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

16. Contact Us

If you have any questions about this Privacy Policy, please contact us by Email: support@oncarehealth.com.au

Last updated on 17 Feb 2026