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At OnCare Health, we believe online healthcare should be easy to access, but also safe, structured and well supported.
Our service is designed to help Australians access everyday healthcare through experienced Australian doctors and pharmacists, structured clinical processes and practical guidance on what to do next.
We want patients to feel informed, supported and confident in their care – not rushed through a process.
OnCare Health services are provided by AHPRA-registered Australian health practitioners, including doctors and pharmacists.
Our practitioners are required to:
This helps ensure patients receive care from practitioners who understand Australian healthcare standards, clinical expectations and patient safety.
Before care is provided, patients complete a structured online assessment or consultation process.
This helps our practitioners understand the patient’s symptoms, medical history, reason for seeking care and any relevant safety concerns.
A structured process supports safer and more consistent clinical decision-making. It also helps ensure that care is based on the patient’s individual situation, rather than a one-size-fits-all approach.
OnCare Health is built around a team-based approach to care.
Where appropriate, doctors and pharmacists may work together to support the patient’s overall care. This may include clinical assessment, treatment guidance, patient education, medicine-related advice and follow-up support.
After a doctor consultation, our pharmacist team may assist with additional support where needed. This may include patient education, professional advice, communication with the doctor, or guidance about next steps.
This helps patients receive support beyond the consultation itself.
Every patient’s health needs are different.
At OnCare Health, we aim to provide care that suits each patient’s situation. Our role is to support patients with practical advice, helpful information and appropriate guidance, so they can make informed decisions about their health.
Where clinically appropriate, this may include:
Our goal is to help patients feel informed and supported throughout their care.
OnCare Health focuses on evidence-based healthcare.
Our practitioners use current clinical knowledge, professional standards and relevant guidelines when making clinical decisions.
Care is based on the patient’s individual circumstances, the information provided during the assessment or consultation, and the practitioner’s professional judgement.
Our practitioners are expected to follow the professional standards set by AHPRA and their relevant National Boards.
Clinical advice and treatment decisions are based on professional judgement and patient circumstances.
A certificate, prescription, referral or other clinical outcome is only provided when the practitioner considers it clinically appropriate.
This supports responsible online healthcare and helps protect patient safety.
We aim to provide clear and accurate information about our services, costs, processes and practitioners.
We do not make unrealistic claims about treatment results. We also do not promote specific prescription medicines to the public.
Where TGA requirements apply, including therapeutic goods advertising rules, we aim to follow the relevant guidance.
Our role is to give patients the information they need to make informed decisions about their care.
We take patient privacy seriously.
Patient information is handled in accordance with Australian privacy requirements. We use secure systems to support telehealth consultations, clinical records and appropriate follow-up where needed.
Health information is collected and used to support safe care, clinical record keeping and communication between practitioners involved in the patient’s care.
Good healthcare should help patients understand what to do next.
Where appropriate, our practitioners provide practical next-step guidance. This may include self-care advice, medicine-related guidance, follow-up recommendations, or advice to seek further medical care.
If a patient’s symptoms suggest they may need urgent care, our process is designed to guide them to the right level of support.
We regularly review our systems, clinical workflows and patient feedback.
This helps us improve the quality, safety and clarity of our service over time.
Our aim is to keep building OnCare Health as a safe, accessible and trustworthy online healthcare service for Australians.
OnCare Health is committed to providing structured, patient-focused telehealth services through experienced Australian health practitioners.
We believe good online healthcare should be convenient, but also careful, responsible and supportive.
Our goal is to make everyday healthcare easier to access while helping patients receive clear advice, appropriate care and practical support when they need it.
This page has been prepared with reference to relevant Australian healthcare standards and guidance, including:
Last updated: May 2026
When you need a medical certificate online, OnCare Health makes the process simple, safe and accessible. Our AHPRA-registered Australian health practitioners complete a structured telehealth assessment and provide practical health advice, including guidance on what to do next when further care is needed. See what patients say about their experience with OnCare Health.
